What is therapy?

Therapy is a safe and confidential space for client(s) and a behavioral health professional to collaboratively work through challenges within a therapeutic setting. Therapy can also be defined as a continuous healing process that reconnects clients back to a sense of productivity and fulfillment.

When should I seek therapy?

I encourage clients to seek therapy when you notice that there are areas of your life that you would like to improve, when you are feeling down or stuck, when you’d like to work through things that are bothering you from the past or in current situations. Therapy can also become part of your overall self-care in maintaining a sense of wellness.

What is EMDR therapy?

Eye Movement Desensitization and Reprocessing (EMDR) is a form of trauma therapy. This form of therapy can be beneficial for someone who is interested in working through thoughts and feelings associated with past or current traumatic experiences.

How do I get in contact with our office?

You can reach me through your Client Portal via messaging, phone at 346-438-5756, and/or email: alexisc@memyselfandhealing.com.

How can I reschedule my appointment?

Appointments can be rescheduled through your client portal or by contacting me directly.

Please be sure to reschedule your appointment 24 hours in advance. Any appointments rescheduled within 24 hours of schedule session date and time will be charged the full session rate as the fee.

If you are running late please reach out to me directly by phone or through your client portal to say you are running behind schedule. There is a grace period of 15 minutes provided for when clients are running late to session, after this grace period you will be charged the full session rate as the fee.

Do you offer sliding scale fee?

Yes, a slideing scale fee is a fixed reduced rate for therapy sessions. There are a limited number of slots available. Please be sure to get in contact with me for more information.

What is the cancellation policy?

In the event that a scheduled appointment time is missed or canceled less than 24 hours in advance, clients will be charged the full session rate as the fee.

Do you accept insurance?

At this time, the therapist within our office accepting patients with out-of-network benefits. Please be sure to verify your insurance coverage with Mentaya Benefits Verification listed below. We will give you a call to go over your benefits prior to your scheduled appointment. Our office will file and submit claims on your behalf after your therapy appointments. Please be sure to get in contact with our office for more information.

What forms of payment do you accept?

Credit cards, debit cards, and all major credit cards accepted for payment. FSA and HSA cards are accepted for payment. Payment is due at the time that services are provided.

What is Texas Good Faith Estimate?

This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created, and does not include any unknown or unexpected costs that may arise during treatment.

If you are billed for more than this Good Faith Estimate, you have the right to dispute the bill.

Throughout your treatment, the provider may recommend additional items or services as part of your treatment that are not reflected in this estimate. These would need to be scheduled separately with your consent and the understanding that any additional service costs are in addition to the Good Faith Estimate. If your needs change during treatment, your provider should supply a new, updated Good Faith Estimate to reflect the changes to treatment, and the accompanying cost changes. You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available. The Good Faith Estimate is not a contract between provider and client and does not obligate or require the client to obtain any of the listed services from the provider. You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill. There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount. To learn more and get a form to start the process, go to www.cms.gov/nosurprises or call HHS at (800) 985-3059. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call (800) 985-3059. Keep a copy of this Good Faith Estimate in a safe place or take pictures of it. You may need it if you are billed a higher amount.